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Job Openings

Customer Service Executive

Customer Service


Job Description

To support the entire Customer Service Function for Regions, Distributors AP/LATAM & OEM.


Key Duties & Responsibilities

  • Establish sustainable relationships with Internal and External Customers
  • Perform Order Management activities such as Order Receiving, Order Confirmation, Stock Allocation & Reservation, Price Clarifications, Order Tracking, Credit Check, Back Order reporting for Global / APAC / Drop Shipment Customers for FG & Samples
  • Manage Sales Returns, Sales Incentives, Credit Note and Write Off
  • Support for Overseas Factory Operations
  • Interaction with all Customers & Forwarders on Orders & Shipment related matters
  • Collaborate with Planner to manage supply continuity to ensure timely delivery of goods
  • Generate Pick list / Invoice / Packing List
  • Coordinate & Process Sales Return, Credit Note and Write Off
  • Weekly customer order status updates
  • Manage Insurance/broker claims
  • Maintenance of Standard Operating Procedures (SOP) & Work Instructions (WI)
  • Prepares monthly shipment/schedule summary
  • Other ad-hoc duties as assigned by immediate superior



Degree in Supply Chain Management / Logistics or related field


Experience/ Skills

  • Minimum 5 years of relevant Customer Service & Logistics related experience
  • Must be able to demonstrate strong understanding of hands-on skills in TCP/IP networking
  • Able to work independently, as well as a team player in a fast-paced and dynamic working environment
  • Fluency in written & spoken English in order to liaise with the customers


Travel Requirement

  • Occasional


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We regret to inform you that only shortlisted applicants will be notified. Thank you for your kind understanding.

Apply Now or E-Mail your resume to; subject “Application for 'Job Title'”. Thank you!