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Job Openings

Customer Service Executive

Role
Customer Service
Location

Singapore

Singapore
Job Description

To support the entire Customer Service Function for Regions, Distributors AP/LATAM & OEM.

 

Key Duties & Responsibilities

  • Establish sustainable relationships with Internal and External Customers
  • Perform Order Management activities such as Order Receiving, Order Confirmation, Stock Allocation & Reservation, Price Clarifications, Order Tracking, Credit Check, Back Order reporting for Global / APAC / Drop Shipment Customers for FG & Samples
  • Manage Sales Returns, Sales Incentives, Credit Note and Write Off
  • Support for Overseas Factory Operations
  • Interaction with all Customers & Forwarders on Orders & Shipment related matters
  • Collaborate with Planner to manage supply continuity to ensure timely delivery of goods
  • Generate Pick list / Invoice / Packing List
  • Coordinate & Process Sales Return, Credit Note and Write Off
  • Weekly customer order status updates
  • Manage Insurance/broker claims
  • Maintenance of Standard Operating Procedures (SOP) & Work Instructions (WI)
  • Prepares monthly shipment/schedule summary
  • Other ad-hoc duties as assigned by immediate superior

 

Education

Degree in Supply Chain Management / Logistics or related field

 

Experience/ Skills

  • Minimum 5 years of relevant Customer Service & Logistics related experience
  • Must be able to demonstrate strong understanding of hands-on skills in TCP/IP networking
  • Able to work independently, as well as a team player in a fast-paced and dynamic working environment
  • Fluency in written & spoken English in order to liaise with the customers

 

Travel Requirement

  • Occasional

 

By submitting your application, you agree that your personal data will be collected, disclosed, and retained by HOYA Group for assessing suitability for employment and verification purposes. For more information about the processing of your personal data, please refer to our Privacy Policy, which can be found here.

 

We regret to inform you that only shortlisted applicants will be notified. Thank you for your kind understanding.

Apply Now or E-Mail your resume to hso-ghq-hr@hoya.com; subject “Application for 'Job Title'”. Thank you!